Poor Service!

I app**** for a limit increase on my credit card. Everything was approved and went through fine. I was then told to verify the debit order on Standard Bank. The lady said once I do that, the credit limit on my credit card will increase. It did not increase after I approved the debit order. I called back the next day only to be told by someone else that there are mandate issues with Standard Bank and they dont know how long it will take to resolve. This was a week ago and still have heard no word! Shocking service. Why was I only told after the fact of these issues?? I still have no idea when my limit increase will take affect! It seems she was only trying to make the sale and did not care for the customer. I tried calling again today and no one in the department even answers the call!