Poor Service ☹️

I am not happy about the service I am getting from Capitec bank. I have 2 loans with them. I lost my job last year and I've been making arrangements to pay R500.00 every month. I honored all my payments as per the arrangements. I also app**** for credit insurance claim, it has been approved but they still debiting my account. I asked them to refund me they don't want . Last month one of their consultant phoned and told me that my account has been handed over. Yesterday again I have received threatening SMS informing me to pay R11 000.00 to avoid my account to be handed over.

I am not happy at all ☹️