Poor Service

On 24th May, I went to capitec bank at redefine towers. After informing the manager what I wanted, was given the number A16. I waited for 10 minutes, they called A and B numbers, after our number, but did not call our number. I asked to see the manager, she could only assist us with part of our query, but we still needed to wait. After about 4 other customers were called, with numbers higher than ours, we were referred to someone for assistance. The query was that when there are transactions going through my child's account, there SMS is not being sent to her phone, which we requested twice before. The lady told us that it was activated. But we are still not getting these notifications. On the 27th, I went to another branch, and was told it is activated. But it still is not working. The manager did not smile once, while dealing with us. The lady at enquiries was being so rude to another customer. As though they were doing us a favour.