Poor Service

My Capitec account worked really well until I ran into some trouble a few years back when life happened and I was unemployed for a brief period. I was unable to keep up with the payments on my personal loan account that was handed over. Despite the fact that my account has been fully paid for the past four years, Capitec is yet to update their records and that of the credit bureau. Their collections department don't even have the decency to respond to one's emails. It's just pathetic. I'd rather pay ABSA's exhorbitant fees than revert back to Capitec because at least they (ABSA) make it their business to stay in touch.