jN
jeremy N
1 reviews | Active since Jun 2020
18 Jun 2020, 05:39
Poor Service
About a month ago I asked Capitec Bank to contact me in relation to a loan application.
I only received one email stating that someone will contact me. after this i diid not receive any communication from them. I had to email them again for feedback last week and since then no communication as well.
This is really poor service.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
18 Jun 2020, 09:42Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply18 Jun 2020, 09:42
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
jN
jeremy N's updateReviewer Update
18 Jun 2020, 09:47Thank you
jN
jeremy N's update18 Jun 2020, 09:47
Reviewer Update
Thank you
jN
jeremy N's updateReviewer Update
19 Jun 2020, 13:52So after a morning of continues emails to The above. They still have not solved my issue.
I even emailed Gerrie Fourrie directly. No response from him either.
Seems Capetic is useless from the top down. DISGRACEFUL
I even emailed Gerrie Fourrie directly. No response from him either.
Seems Capetic is useless from the top down. DISGRACEFUL
jN
jeremy N's update19 Jun 2020, 13:52
Reviewer Update
So after a morning of continues emails to The above. They still have not solved my issue.
I even emailed Gerrie Fourrie directly. No response from him either.
Seems Capetic is useless from the top down. DISGRACEFUL
I even emailed Gerrie Fourrie directly. No response from him either.
Seems Capetic is useless from the top down. DISGRACEFUL