Poor service

My daughter apply for a personal loan on the 5th May 2015. They said it will take 15 minutes to give an answer. Every day we phone and ask for status report. 3 days later - somehow is the company that my daughter work for not registered on Cirpo (that is what they say), but it is. We gave them the Reg. no. and waited. The next day, they said we must change her payslip with the name and no. The company said no - they gave her a letter stated the necessary info that was needed. We send it through. Now, there is 3 departments that needs to check this. This is tomorrow 2 weeks and since Thursday, nobody even bother to phone us and tell us what is going on. They don't want to put in some effort to phone their own head office and push for an answer (they can hold the line until someone is giving an answer) - (or the whole problem is head office it self). How long can it take just to check if the company is legit? Thank you. Regards Maggie Potgieter