Poor service

Two unauthorized payments for the total amount of R5553.37 was made by Capitec Bank on 6 & 7 November 2023 Repeated calls to their misnamed "client care" numbers and several e-mails to their so-called "banking complaints" was of no avail. The standard response is that I must wait 14 days for an investigator to review the matter. They promptly cancelled my debit card, and now demand a R50 to have it replaced while also charging fees for the *****ulent transactions that is entirely due to their failures. Capitec's service is a disgrace!!!