Poor service

This is my message to Capitec and explains everything below. Nobody has come back to me as yet. See the message to capitec: I am very disappointed in Capitec's response. We are not receiving any pay ay the end of the month due to the covid-19 virus outbreak. I am unable to work so they wont be able to pay us. When I contacted Capitec on the 14th of April 2020 to explain the situation. The response I got was shocking, they told me that I can have this one month holiday break but every premium from there on until the end will go up with R313.00 per month. So in the end for this one month break, I will be paying R15000 extra. Keep in mind that this premium is R1616. I had to say yes to the offer, because the guy I spoke to told me that that is my only option. Capitec please advice.