rD
radia D

1 reviews | Active since Aug 2014

10 Apr 2021, 21:11

Poor service

I went to Capitec Bank on Saturday 10 April 2021 at around 9 am in the morning. I had money I needed to deposit of my business at the bank. When I got there a lady sat there and said she can't help us, they no longer take deposits from businesses. Then a guy appeared and introduced himself as the manager and told us the same thing that for the passed two years their branch does not take money from businesses and they are too busy to count money . He turned us away abruptly saying he does not have time to deal us, we must sort ourselves out.

I am disgusted in the way your bank conducts business, your staff are clearly not interested in being at work. Capitec bank has clearly lost its values, no customer service.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Apr 2021, 08:15
Official
Good day Radia

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank