POOR SERVICE

Early April I went to the bank to go stop a debit order that was not authorize ,I was advised that I cannot block it due to the amount deducted is too little therefore I can just dispute or stop it on the app, alternatively I have to open a new Capitec account which I did persue.Every month I have to dispute this debit order on my app, suddently they have deducted a big amount which I can't dispute on the app .I contacted the bank and was told it will be escalated they gave me a reference number also ,I was promised that someone will call me since I'm working outside the country I have been waiting and no one called till today .I have been following up daily and being told the same thing everyday with no action . it costs a lot of money to call from international number and only not be assisted. This needs to be resolved as soon as possible or else I will close this account permanently and this matter will be taken further as I'm not receiving any joy from this bank .I have left my international number as I'm not roaming