Poor service

Every ones talk about capitec that helps you open new bank account and quick loans, we apply for personal loan and with a small problem on employer side on payslip we sort that out with employer and went back with more info the manager felt that she ain't going to assist us even we asked the consultant to phone head office the manager just said that she ain't going to do that and they can't help us but other banks help us out I'm really disappointed in them where other people would try to help but the manager can't come to yourself in person and say that let's look into this and see what we can do I will not recommend any one to them