Poor Service

I have a Capitec Bank account and for the past 2 month i have been struggling to get them to stop and reverse an unauthorised debit order going off my bank account, i have been to the Hartswater branch on 2 occassions and it costs me R120 per trip to go to town from the village where i stay. I am unemployed and live from hand to mouth and am disgusted that Capitec Bank has failed at looking after the little money i have entrusted to them, i feel like a second rate citizen going to their branch because i dont look affluent or have that much money which is shocking considering how they always advertise that all their clients are equal regardless of their financial standing. I want my money back and for that Debit order to be stopped with immediate effect.