Poor service

I'm highly disappointed in the service. I made an investment payment to an external bank account and my account was immediately blocked. I tried 4 times to call the ***** line provided to me with no success. I go to the branch (Northgate) with no further success. Waited there for 15minites to have them tell me they need to call the same people. Calling them now on the phone waiting 20 minutes for them to unblock my account after an AUTHORIZED transaction was made