Poor service

Good Day

I am really disappointed with the service I got at dawn park capitec branch no 4228. I was assisted by a consultant with CP number CP040240. She was not wearing a name tag so I couldn't get her name. I went in for a card replacement. My card didn't allow me to do any transactions now we argued with the R70 Fee that needs to be charged on my account. That I ended up understanding why should I be charged, I might have mix up my cards so I was using an old card. The consultant that was assisting me canceled the card replacement flow due to me making a 2min call. When I was done with the call I came bk she was not at her desk she was now a "CRC". I'm now sitting like a fool waiting for her. She then said I must find another consultant to assist me she will not assist me because she cannot "deal" with me. I asked for her CP Number she said "WITH PLEASURE" and made fun of the whole situation with her colleagues saying "who is he to ask for my CP Number". I as an ex employee at Capitec Bank BSC Helpdesk consultant I'm really dissappointed with how the lady treated me as a banker at Capitec. Something needs to be done.

Regards Andrew