Poor service

I am very disappointed in Capitec's client service. They phoned me requesting information regarding my late father's estate. I could not provide relevant info then, and we scheduled a suitable time for them to call again. They have not phoned four days later and I cannot get hold of them. The phone keeps ringing, and client services cannot transfer me to them. Urgent matters need to be resolved but Capitec's employees are non-existent!!!!!!!!!!!