Poor service

Dear Capitec Customer Support,

I am writing to raise a serious complaint regarding my license disk renewal, which I app**** and paid for on 16 September 2025 through Capitec Bank. I have proof of payment available should it be required. Despite following the correct process, the parcel containing my license disk has not been delivered to me. The delivery driver buzzed at my gate, and because I was in a meeting, I immediately provided him with the exit code. However, the parcel was never handed over, and the driver (+***3) has since blocked me. This is unacceptable, especially as this is an essential document that I urgently require. I request urgent intervention from Capitec Bank to ensure that: 1. My license disk is delivered to my address without delay. 2. The delivery provider is held accountable for their unprofessional conduct. 3. Written confirmation is provided that my application and payment have been properly processed. Details: • Application Date: 16 September 2025 • Proof of Payment: Available on request • Driver Contact: +***3 • Name: FN Mbeje • Contact: ***

Please treat this as urgent. I expect immediate feedback and resolution. Sincerely, Nokuthula