Poor service

On the 30th July 2021, I withdrew 2000 and only received R1800 instead of R2000. I went to the Capitec brunch in Carletonville and the consultant told me that he would load an incident and gave me the ref number: ***5 and advised me that it will be resolved within the next 7 working days, It is now a month later and I still have not received any feedback from them. So today I called their call center and spoke to Tiro and reference number: ***2 who then told me that the status of my inquiry is Status incident completed, I then asked what does that mean and he could not explain it himself all he said was that did they not call you. Now after 2 visits to the bank with being sent from pillar to post still with no resolution to my problem. I know it's only R200.00 but to me, it's a lot and I want my R200.00 and could I get someone who is clued up with the system and processes of the Capitec Bank to assist me because I know regret banking with you. On the 30th July 2021, I withdrew 2000 and only received R1800 instead of R2000. I went to the Capitec brunch in Carletonville and the consultant told me that he will load an incident and gave me the ref number: ***5 and told me that it will be resolved within the next 7 working days, It is now a month later and I still have not received any feedback from them. So today I called their call center and spoke to Tiro and reference number: ***2 who then told me that the status of my inquiry is Status incident completed, I then asked what does that mean and he could not explain it himself all he said was that did they not call you. Now after 2 visits to the bank with being sent from pillar to post still with no resolution to my problem. I know it's only R200.00 but to me, it's a lot and I want my R200.00 and could I get someone who is clued up with the system and processes of the Capitec Bank to assist me because I know regret banking with you.