POOR SERVICE

I have banked with Capitec all my life but recently I am considering moving completely from them, I app**** for a credit card weeks ago even today I am still waiting I am always told my job ended on 4 august but I have new payslips as I have another Job but regardless all efforts have been in silence no and no response on top of that my credit score is gppd, I have zero unpaid accounts which is quite shocking to this treatment from capitec, Is this how you treat your clients? why should an application takes a motnh? if you can't assist better just let me know to go elsewhere where I will be valued and treated as a client!