Poor Service

I am incredibly disappointed and frustrated with the Capitec ***** Department and their poor customer service. I've been in contact with them about my *****ulent case since April 5, 2024, when money was withdrawn from my account and sent to numerous accounts which was Mercantile Bank and Discovery Bank. I've waited nearly two months without any communication regarding my case from Capitec Bank. I've made multiple trips to the branch to get updates, only to be told that since the money at Mercantile Bank was already used, they can't give me a refund, and as for Discovery Bank there is no response after waiting for 30 days so my case has been closed with no further investigation will be done. No calls have been made to update me or letter been issued to me to give detail feedback I've had to keep returning to the bank for follow-ups. It's unthinkable that I've lost around R80K and received this kind of response; the payments were even made from my Capitec account by the *****sters. This seems to indicate that our money with Capitec Bank isn't safe. Now I understand why people choose more prominent banks for security. The worst part is that money has been added to the same account, and I can't get it back. Each time I contact them, there's another excuse and a promise that someone will return my call. I've expended hundreds of rands on airtime, visited the branches multiple times, and heard nothing. My account has even been escalated to the Regional Manager, with no result. I sincerely regret choosing this bank.