poor service

<p>I'm soo annoyed.</p> <p>I went in to enquire about opening an account for my 9 year old and I was told I should bring my ID book, his birth certificate and proof of residence, I went in yesterday with all they documents they wanted and to my surprise I was told that “unfortunately we cannot help you with your son’s birth certificate” like really now. When I ask why the lady told me it’s the old one and when I enquired about it no one said we want new birth certificate and ID number is there really not sure what is they want from me.</p> <p> </p> <p>And I will not have time to go to Home Affairs to get new one because according to me ID number and his full names are on there you are the one who should take it to Home affairs and validate it yourself or get systems that should help accordingly</p> <p> </p> <p>I would to be helped urgently with this matter and not be sent to pillar to post please!</p>