Poor Service

<p>I have been struggling to get a settlement quote from Capitec Bank for the past week and a half.</p> <p>I took time out to go into a branch on a Saturday based on the information provided to me by the Contact Centre Consultant, however once there i was told that they were unable to assist me.</p> <p> </p> <p>Then began an hour of phone call attempts from within the branch in an attempt to recieve assistance and still no joy. I contacted the call centre again on Tuesday with a promise that i would be receiving an email with from the admin department with in the next two working days and still i wait.</p> <p> </p> <p>This is the most ridiculous thing to be complaining about the fact that i am unable to pay my outstanding balance as you are not willing to assist me.</p>