Poor service

Capitec bank to be honest its s.....t of a bank,poor service that buries you alive breathing.I couldn't get my money back the lady who was assiting me so unfriendly kept frowning her face.I bought something online not knowing its hell i wanted to stop the online shop not to continue deducting money the lady at capitec told me its impossible rather she gives me a new card.bolt payments as well which i didn't ride bolt as it was called by then already capitec paid bolt i wanted the payment to be reserved i was told to wait 10 days.capitec meaning its "BANK AT YOUR OWN" bank,its a policy at capitec if your money its gone its gone forget you will never get your money back,thats capitec