Poor Service

<p>28/07/2017 - 3000 is transferred out of my bank account without my permission.</p> <p>29/07/2017 - I get told that the money cannot be reversed, even though the transaction was clearly made without my permission, and i basically get told I cannot be helped.</p> <p> </p> <p>So here's my problem, why can't your staff assist? Why can't the transfer be reversed or force reversed? Now I have to give my landlord a ****ty story as to why I can't pay my rent and possibly get kicked out because I can't make a full payment due to the ****py service where staff just say they can't help you.</p> <p> </p> <p>Reverse the transfer, I don't care how. Reverse it even if it leaves the account of the person who made the transfer have a minus in their account. This is the second time I get *****ed over. Secure banking? Not even close.</p> <p> </p> <p>If you care about your customers at all you'd bother making the effort to action this very complaint very quickly.</p>