FO
Febio O

1 reviews | Active since Jul 2017

25 Jul 2017, 23:51

Poor Service

<p>Today I really had pathetic service experiences from capitec bank. I normally do my money transfers from my FNB online banking app to my Capitec savings account. So I thought I'll draw the money and deposit it at the Town centre branch - before I could even get a ticket I was told "We aren't able to deposit money behind the desk since Friday"(21.07.2017) and to please make use of the ATM. The queue was so long. So I thought I'll rush of to promenade. Got a ticket to deposit and in the queue - I literally stood there for almost 10mins. The only person in the queue and two people behind the desk. One Africa guy with glasses was assisting a lady but the other Africa lady was literally on her phone - ignoring me in the queue. I immediately walked out and inform the lady giving out the tickets. I honestly didn't find this pleasurable - services like this doesn't imitate the new Capitec Bank Slogan. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Jul 2017, 09:43
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank