Poor *********** Service

I purchased a voucher using the Capitec App on the 17.10.2024 but did not receive the voucher code I then called the client care and was informed that they experiencing a problem but the error will be fixed after 24hrs for an automatic refund ,I waited and to avail nothing I then called in again on the 18.10.2024 and was told that the issue still persists but they will escalate i waited a few days n called again and was told that it is escalated however no feedback yet I must wait I called through out November and kept getting the run around from agents stating that they escalating.Each agent says they need to escalate ,on the 05.12.2024 i called again until i requested for a team leader whom i was told it's Lehlohonolo Masebulele who again promised to escalate and provide feedback which to date did not get back to me i called again only to be told that the amount should have been credited on the 05.12.2024 by Simphiwe Khubeka of which still nothing, i called again and spoke to a rude agent who decided not to open a follow up incident and dropped the call thereafter I called again and spoke to Marcelino who again stated he will escalate and give feedback to date nothing,on the 19.12.2024 i visited a branch the SC called and was told by the agent that they need to get hold of Lehlohonolo since she is busy with the incident again no feedback from her then on the 22.12.2024 called and spoke to Rebecca she again said she needs to speak to her team leader whom was interacting with her whilst i held the line only to be told that I will get feedback today because Simphiwe Khubeka does not work weekends and he is the only one who can state what happened today the 23.12.2024 i called again spoke to Noxy and was told that she works for client care not BSC she cannot give feedback it's not her job of which is strange I then request to speak to the team leader and she says that they can't help me either because it's not their department after me insisting she puts me on hold for a good 12minutes only to come back on the line and say he (Tiano) is busy and will call me back.