Poor service

I had a query with capitec regarding a debit order that went on the date I didn't provide and I did not acknowledge any change of date so everything is in convinces me and my finances.I then decided to call the call to reverse the money but the service I got was terrible from Kimberly I asked to speak to the team leader Thandeka she promised to call back which she never and I called couple of time's the service was terrible I wanted to switch to capitec but with the kind of poor service I received I doubt it will happen.