MK
Mabore K
1 reviews | Active since Oct 2020
12 May 2021, 11:09
Poor service
My banking app has been giving me issues for the past 3 days, I can't buy electricity or airtime. I sent an email to their customer center and they didn't respond and I also logged a complaint on their online help center and still nothing. This is really such poor service
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Replies (2)
Capitec Bank's replyOfficial
12 May 2021, 11:11Good day Mabore
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 May 2021, 11:11
Official
Good day Mabore
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MK
Mabore K's updateReviewer Update
12 May 2021, 14:06She solved the problem of my app not working but now there's the issue of the electricity that I bought and never loaded because it never sent me a token and the token that the lady gave me says it has been used and the number she gave me to call if I'm having problems, they say they can't help because they need a reference number. I'm really ****ed about this poor service
MK
Mabore K's update12 May 2021, 14:06
Reviewer Update
She solved the problem of my app not working but now there's the issue of the electricity that I bought and never loaded because it never sent me a token and the token that the lady gave me says it has been used and the number she gave me to call if I'm having problems, they say they can't help because they need a reference number. I'm really ****ed about this poor service