Poor service

You blocked our account and didn't have the decency to inform us by SMS, Capitec, I'm so disappointed with the poor service you provide. Imagine someone living in the rural area having to travel to town without money to come back and only to find out their account is blocked. Please give us the excellent service we need.

Now I went to the branch with affidavit and certified copy of my ID now your branch is saying they can't help me without the sender proof of payment. If the person doesn't wanna send it what must I do???

This bank staff are so incompetence. They are taking me up and down for a mere R58 suspected as *****.