1 reviews | Active since Apr 2017

12 Apr 2017, 12:05

Poor Service

<p>I sent Capitec Bank a complaint about the poor service I received at the Bellville branch. I was advised he I will be contacted in two days time.</p> <p> </p> <p>It has been a week the regional manager that I was advised will call has not called me yet. Capital is a disappointment when it comes to taking care of their customer.</p> <p>I will proceed with cancelling my account.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Apr 2017, 12:48
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank