Poor Service

Extremely dissapointed with capitec. I have had my business account for just over a year and my income is fairly decent, I have alot of business contracts however any business requires finance, I app**** for an overdraft/ credit facility/ credit card, my ID was listed on the SAFPS database however I provided a victim letter form SAFPS as I was a victim of impersonation, all documents were sent to Nthiba Phasa from capitec business. Still no feedback from capitec. Really thinking of moving my business to FNB or Absa due to this. Please advise on progress and when this would be approved.