Poor service

Early July 2023 my capitec account was blocked. I contacted the bank, sent in my affidavit signed by SAPS and all my evidence for proof of sale. After which the bank said they needed the proof of payment for the amount in question, R1500, which I do not have and so they did not unblock my account.

Even though I did nothing wrong I offered to give the funds back to the person who sent me the funds after which the bank said they cannot do that either for some strange reason I do not know.

I had been banking with capitec for years prior to this incident and after 1 incident over a R1500 they blocked my account and basically showed me the door without me even discussing thiscase with an investigator.

I found this service extremely poor and unproffessional.