Poor service

I bought items from an individual who is banking with capitec and I also paid through my capitec account. I didn’t receive the items i bought for over a month and reported this case a ***** with the bank. The funds were frozen and the person couldn’t access them. Only after then she made the delivery.

I then called capitec bank again to release the funds into her account, they said I must submit an affidavit which I did, they advised that I’ll have to wait 14 days for the funds to be released by forensics.

Its past the 14 days and they are telling me about back log of work they have when they have reached their TAT. I don’t understand why they can’t just release the funds into the person’s account. Their call centre agents and branch consultants are saying totally different things when i went and called to enquire about this case.

It would be great that this case be looked at as it’s not any complex or complicated matter.