Poor service

<p> I withdrew R1000-00 on the capitec ATM inside Spar supermarket on the 25th January 2017 but the money was never dispateched from the ATM (the ATM started restarting)yet it was deducted on my bank account, I called their call center same time and I was told to wait for24hrs the money will be reversed back to my account which never happened. I called them again the following day which was on the 26th of January and they told me to wait for 48hrs if the money is not reversed then they'll start investigate and give me a feedback within 7 days, I called them today but they can't even update me on the progress</p> <p> </p> <p> </p>