Poor Service

<p>Today 25/01/2017 spoke to a contact centre agent Thihangwi Singo call reference: ********** 0. I required assistance adding a Nedbank 32day account to my beneficiary list. The gentlemen I spoke to was unable to assist me, I requested supervisor assistance + he advised me there is no surpervisor + he wont find out if anyone else can assist, I actually still tried to avoid this + told the guy I spoke to a Nedbank consultant who informed me I would need to add Nedbank investment account but this gave me no option to do so. Eventually dropped the call the guy still had the nerve to laugh as the call was ending even though I told him I will complain. I called the contact centre again + Spoke to Luyanda, she immediatly knew what I required + guided me to the default beneficiary list whereby a Nedbank Investment account could be added. I rated her service as excellent. </p>