KM
Kleintjie M

1 reviews | Active since Mar 2009

02 Apr 2015, 16:05

POOR SERVICE

Today was the SECOND time I had to go to Absa Bank to deposit money into my Absa account, and then transfer the money from my Absa account to my Capitec account. Last week the power was off, today they were offline. At the end of the month!!!! Everytime it cost my banking fees and I am really tired of the poor service of Capitec Bank in Zeerust. I changed from Absa Bank to Capitec Bank because the service was always excellent.....but now I think it was a huge mistake to change. Capitec Bank do not pay my banking fees for a deposit at Absa Bank and then transfer costs to Capitec Bank

0
Replies (1)
Capitec Bank
Capitec Bank's reply07 Apr 2015, 09:58
Official
Hello kittie,

Please accept my sincere apology for the experience that you had!

Zenande will take ownership of this investigation and will provide you with feedback within the next 2 working days. I trust that the matter will be resolved successfully/your satisfaction.

Jennine Seholoba
Complaint Management: Capitec Bank

Best regards,