AH
Antoinette H
1 reviews | Active since Mar 2020
27 Mar 2020, 10:47
Poor service
I got to capitec this morning at the emalahleni branch in klipfontein to deposit a large amount of money and i was told they are not allowed to touch any money so i need to go to the atm or i can go to another branch this very inconvenient for me as a client
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Capitec Bank's replyOfficial
28 Mar 2020, 10:55Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Mar 2020, 10:55
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank