TN
Thabang N

1 reviews | Active since Jun 2015

28 Nov 2016, 09:00

POOR SERVICE

<p>I have been with Capitec for rather a long time to receive such unpleasant service. It started when the network was down end of October and when I went to a branch in Balfour Park Jhb one of the stuff memebers gave me attitude when I tried to enquire and understand what was the problem since I couldn't even do any transaction.Yesterday 27/11/2016 I wanted to go change my mobile number at the branch I get there I had to do self service by the door,just when I had to be serviced to be able change my number the very same stuff member whom gave me attitude the last time.He was on the phone taking a personal call speaking to his girlfriend through out the whole time of me trying to get service from him.At the end of all that only at the end of him accessing my profile on your system.He puts his girlfriend on hold to ask me what I need help with,I don't know what the hell has Capitec has come to but it was going to be worth it if Capitec didn't operate on sundays because there's **** service from your stuff members specifically saying the one in Balfour Park.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Nov 2016, 10:20
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank