POOR Service

Hi,

i requested a settlement letter from Capitec, i received it.. however i cannot pay the settlement account... i fail to understand why i am given account details on the settlement amount whereas payment cannot be made to that account. I have made numerous calls to the client service number.. i have been put through to so so many departments and still nothing.. i just need to settle the amount urgently.. i was then provided a savings account number where i can transfer money to then i will need to speak to collections department and they will take the money from there, again money cannot be transferred to that account...

ALL I WANT TO DO IS TRANSFER THE SETTLEMENT AMOUNT MONEY AND CLOSE THE ACCOUNT... and i cannot be assisted