Poor service

Horroble experience eversince i started banking with them, 2003 the closed my account and my daughters account due to ***** claims i provided every proof i had for my account to be cleared, nothing was done until i wrote to hello Peter one account was open, my one my daughters account remained closed even thou i provided proof, my personal number was linked to my daughters account so my customer keeps sending payments to my own number, tried to change the number multiple times but up to date nothing has been done, on the 2nd Saturday my brother inlaw sent money using my number the money went to the closed account, immediately went to the bank i was told they will be investigating the matter then after 24hrs they will let me know, went again on monday i was told they will do the recall i need to tell the sender to go to the branch which he did,they now tod him they will call me to ask me to agree with the recall, which am still waiting until now for the call