Poor service

I made an immediate payment to Standard Bank. The money is not reflecting in the Standard Bank account, I contacted Standard Bank they told to contact Capetic I contacted Capetic bank and they told me they going log a missing payment but they don’t have a turnaround time how is it possible for a big bank like Capetic not have a turnaround time. How is it possible that an immediate payment doesn’t even reflect in the relevant bank account. I am furious because that money is meant for my child as schools are opening tomorrow. Which means my child won’t have lunch at school. I am fuming of anger the service received from Capetic is absolutely awful