LP
Lerato P

1 reviews | Active since Sept 2016

27 Sept 2016, 15:10

Poor Service

<p>I have been with Capitec for the past few years, I think around 5 if not more. I get to them last week to change my daughters cards since they have expired. They issued new cards but 1 of the cards seem to be working only on their atm. If I try using at other merchants its invalid. I ask them to change the card they tell me that they will charge me for a new card. How is this making sense, why will you charge a client for a card that is not working if you have issue that card?</p> <p> </p> <p>Eversince the so called "#Globalone" has milloins of clients they do not take care of their client. If they are not offline there is an issue of some sort. Thanks to this issue of mine that was not ressolved my daugthers bank accounts are closed I will move business to where it is needed. My kids would have been their next client inline. too bad we are not worth their business.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Sept 2016, 08:36
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank