Poor Service

I am so unhappy with service and the wat they are handling my query on the 2nd Dec i had an unauthorized transation of R554.14 and reported the matter to Capitec and hello peter Monday of the 4th i received an email from Bandile informing me that he is handling my matter and will be contacting me shortly and that did not happen i contacted customer service and spoke to Tarryn on whatsapp and she told me that the Agent assigned to handle my query will contact me. I contcated customer service again on whatsapp today since no one called me and been chatting to a lady by the name if Dineo and she was not helpful at all she blue ticked me for 15minutes and i send her another text only to tell me that my query was cancelled because they tried contacting me and was unsuccessful but i don't even have 1 missed call from them or an email. So sad.