Poor service

I was busy with a finance application on the We buy Cars website and was unable to complete it. When i returned to tge site it said that there is an active application, i received an email that stated that a Capitec consultant would contact me within 24 hours, that was 3 days ago. I even phoned tge contact centre first after holding for 20 minutes consultant that answered, said they were putting me on hold and hung up on me, called back and was told my issue was being aent to a consultant that deals with this and would phone before the day was over, that was yesterday and im still waiting for the call