Poor service

I received an e mail from Deidre Weir and immediately rep**** requesting more information. She never rep**** and I yet again sent another mail requesting that she explains what her original e mail was about. No answer. I then called the call centre and held on for 7.35 minutes listening to music and a voice telling me to be patient, only for it to ring and then be disconnected. I called again and the same happened after 9.53 minutes. I'm patient, but you're not only testing my patience, but also my valuable airtime during these trying times of low to no income. Don't expect me to stay a loyal client of yours if you do not provide the service you are quite happily charging me for every month! I'm still non the wiser as I cannot get hold of anyone at Capitec Bank.