Poor service

I am very upset at this point, I've been calling capitec and writing emails with no assistance, I've ordered my license disc last year December on the 23rd, they said turn around time it is within 3 to 5 working days guess what today it is the 16th of January, i spoke to several consultants and i was advised that my case has been escalated i should wait for an sms within 48 hours. It has pass already and nothing was done, how am i supposed to drive my car when my disc has expired and i ordered in time, their service is very poor and very unacceptable as they make promises they can't keep!!! Advise to everyone never order your license disc at their app it's all jokes