Poor Service

On the 26th of March 2016, I went to the Piet Retief Capitec Bank to reverse a wrong debit order. Consultant said I can do it on my own if she downloads the Capitec app on my phone and I agreed. 30 minutes later I tried logging in that app and I got a message saying \access denied \". Later on I tried logging in on my computer using the Token I've been using since 2014 I got a message saying your \"online banking has been suspended please visit your nearest branch\". On the 2nd of April I went to Phumlani mall Capitec Bank. The consultant tried to relink my token to my account and the error message said \"this token has been linked to another client\"??? And the consultant told me she was advised that I will need to buy another token (R75) to get back access to my internet banking because the support team can't find the problem.? I refused to pay for Capitec's mistake and inability to investigate and find the root cause! I was promised that this issue will be resolved by Monday the 4th of April 2016