Poor service

yesterday I went to Capitec Ga-Rankuwa to take some card and an id from client that I found them near my granny's home , I think the client was ****** and those things were left there. I was assisted by a gentleman who was @ the door give customers card nr for assistance. he said that he'll check who is the client. I went there because one of the card was for Capitec . I told him i'm going to the next shop then i'll come back , he agreed. upon my coming back the gentleman told me the client is not answering the phn but he gave me clt's things back . I asked him why is he giving them back if client is theirs , my main concern is the id card.

Our people do not really care about their client. I asked him to give me the clients number he refuses, for security reasons no problem.

I think Capitec need to teach their personnel about customer and community service.

Very poor service indeed.