Poor Service!!!!!!

I recently joined Capitec Bank. I erroneously paid funds into another client's account in error. I asked Capitec to get the funds reversed as this was done in error. Capitec advised that they would charge me R150 to request for the reversal. From 22 June 2019 till 5 July 2019 which when they decided to let me know that that money cannot be reversed back into my account as the account holder is with Standard Bank and they do not want to reverse the funds. The Capitec consultant blatantly advises that there is nothing they can do from there side and that I have to take this matter the small claims court. As a bank they should have had done more for their customers and not drop the responsibility onto someone else. It is so disappointing that I joined Capitec thinking I was making a move for the better. Consultants at Capitec simply has a don't care attitude, they do not respond to emails, neither do they give you any positive feedback. Disgusting service!!!!!