Poor Service

I had to make a deposit for someone at Capitec Ottery. I got a number and had to wait forever for my number to be called out. There was only one Teller at Counter no 1 doing deposits and enquiries. I had to go to counter no 1 for deposits. One customer left as it was taking too long. I complaint and was told they were short staffed. I left to do a ATM deposit at FNB, came back and still waited for my number to be called. Eventually my number was called. I complained their system is bad as Teller No 1 does both queries and deposits. She responds by saying Capitec has been voted the number 1 bank worldwide last year. After my experience I find it hard to believe as Capitec has no ATM cash deposit facility at the majority of their branches, if you make a deposit you must have the exact money as Capitec does not offer change. I had to go to pick n Pay to get change. Capitec does not have a reference number for deposits which in my opinion is unacceptable. There is no suggestion or complaint box in the bank. One person doing bot enquiries and deposits is unacceptable as this causes time delays and customer is not king at Capitec as I was treated with disrespect when complained