Poor service

I went to the ATm on the 26th in centurion for withdawal of R1000. For my surprice the Atm made a sound showing the process of money but what came out is only bank card and slip showing sucessful.i waited the money did not come out.refered to the reference their respond says we cant refund you due to secessful.capite c does not take care of their custers.i regret the day i move to them.